Ji999 FAQ — Common Questions & Complete Answers

ji999— When a friend registers through your referral and makes their first deposit, you earn a bonus. For each successful referral, ৳500 to ৳2,000 Bonus amount available depends on your friend's deposit.

How to refer:

• After logging in, go to the "Refer a Friend" or "Referral" section from your dashboard.
• Copy your personal referral code or link.
• Send that link to your friend — via WhatsApp, Messenger, or any other channel.
• When your friend registers through that link, your referral code is automatically applied.

Bonus eligibility conditions:

• Your friend must be a completely new member — they cannot have had any previous account.
• Your friend must deposit a minimum of ৳500 A first deposit is required.
• The bonus is typically credited within 24 hours will arrive in your wallet.
• Wagering Requirements on Referral Bonus 3x।

To learn more about the current referral offer Latest Promotions page — offers occasionally increase during special events.

ji999-offers two distinct ways to manage your account — a temporary pause and a permanent closure.

Temporary Pause (Cooling-Off):
After logging in, go to Account Settings → Responsible Gaming → Cooling-Off section. From there, 1 day, 3 days, 1 week, or 6 weeks Choose a break period. During the break, login, betting, and deposits are all disabled. Everything resumes automatically once the period ends.

Long-Term Self-Exclusion:
6 months, 1 year, or permanently To disable it, you cannot do so directly from Settings — you will need to contact Live Chat or email support@ji999.best. Support Within 5 minutes to take effect. Once active, it cannot be cancelled before the period ends.

Permanent Account Deletion:
To permanently delete your account, submit a request to support@ji999.best. If you have a remaining balance, make sure to withdraw it first — once the account is deleted, the balance cannot be recovered.

For more details Responsible Gaming View the page.

ji999To withdraw, log in and go to the Wallet section → click the "Withdrawal" button → choose your payment method (bKash/Nagad/Rocket/Bank) → enter the amount → confirm with your OTP.

Method & Processing Time:

• bKash / Nagad: Minimum ৳500 — usually within within 1–3 hours delivery time may be slightly longer during peak hours.
• Rocket: Minimum ৳500 — 1–4 hours।
• Bank Transfer: Minimum ৳ 1,000 — 1–2 business days।
• USDT (TRC20): Minimum $5 — processing time depends on network speed.

Please note: KYC verification is required for your first withdrawal. Bonus balance can only be withdrawn after meeting the wagering requirements. For withdrawals, No fees charged — you will receive the full amount. If it takes more than 3 hours, contact live chat with your transaction ID.

ji999-if a match is cancelled or incomplete, the settlement rules are clear. They vary depending on the situation as follows:

Cancelled before the match starts:
The full stake is refunded — typically within 24 hours credited to your wallet within

Match started but not completed (stopped due to rain, etc.):
At least the specified number of overs must be completed 50% If so, the result is determined by the DLS method — and bets are settled accordingly. If less than 50% of the match is played, the match is declared void and stakes are refunded.

If an accumulator contains a cancelled match:
That leg is voided and the remaining legs are used to settle the bet. In other words, one cancelled match does not void the entire accumulator.

Live Betting interrupted mid-match:
Settlements are based on the play that occurred up to the point of interruption. For specific markets (e.g., "next ball outcome") where no play took place, those bets will be voided.

If you have any questions about a settlement, 48 hours Notify support within the timeframe — it will be reviewed.

Even if you forget your password, ji999Your account on ji999 never expires — there are two easy ways to get back in.

Option 1 — Log in directly with OTP:
on the login page Go to the login page and click the "Login with OTP" tab. Enter your registered mobile number → 60 seconds You'll receive an SMS shortly → enter the code to log in. This is the fastest method.

Option 2 — Password Reset:
On the login page, click the "Forgot Password?" link → enter your mobile number → you'll receive a reset SMS → set a new password. The new password must be at least 8 characters Required, and mixing in uppercase letters is recommended.

Warning:

• Never share your OTP with anyone — ji999staff will never ask for your OTP.
• If the SMS doesn't arrive, wait 1 minute and tap "Resend".
• If the issue persists, email support@ji999.best with your registered mobile number.

Yes, ji999has several tools to help you manage your spending. Using them is entirely optional, but highly effective for responsible play.

to set up: Login → Account Settings → Responsible Gaming.

What you can set:

• Deposit Limit: Set a maximum daily, weekly, or monthly deposit limit. If you reduce the limit, Instant Active — to increase 7 days You will need to wait.
• Loss limit: Set a loss limit in advance — decide how much you're willing to lose within a given period before your bets are paused. This helps prevent impulsive losses in the heat of the moment.
• Session Time Limit: Set a limit on how long you play in one session. You will receive an automatic alert when time is up.
• Reality Check: 15 / 30 / 60 minutes Periodic on-screen messages will appear reminding you how long you've been playing and how much you've won or lost.
• Cooling-off: Take a break from 1 day up to 6 weeks. This cannot be cancelled before the period expires.

For more details Responsible Gaming Read the page — it explains how to use each tool step by step, in Bengali.